Organizational Consequences of e-mail introduction adoption and Diffusion
FP6 IST-2000-26075
Project web site
Start-End Dates 04/01/2001 - 31/12/2002
Coordinator Biggiero, Lucio
  • Luiss Guido Carli, Italy
  • Computer Technology Institute, Greece
  • UniversitĂ  Cattolica del Sacro Cuore, Italy
  • University of Manchester, UK
  • University of Amsterdam, Netherlands
  • University of Nijmegen, Netherlands
  • University of Surrey, UK

COMMORG was a European research project, in the framework of the Information Society Technology (IST) Programme of the European Commission, contract IST- 2000-26075. The project aimed at analysing the impact of the introduction, adoption and diffusion of email communication on the evolution and change of organisations’ structure and processes. The overall goal was to develop and validate context- sensitive and anticipatory knowledge and recommendations relevant to new methods of working using email in the form of practical solutions. In general terms, the project provided information about the use of e-mail by individuals and groups within and between organisations that enable organisations to innovate and be more efficient in their work and businesses. The project findings and policy implications have the potential to strengthen business co-operation and increase competitiveness in the global market place. The project focused particularly on: a. Identifying conditions that enable e-mail to substitute for face-to face interaction and thus increase the flexibility on both working mathods and organisation, freeing them from the constraints imposed by distance and time. b. Increasing understanding of the requirements by individuals and groups to operate in new organisational environments using new working methods enabled by new communication technologies. c. Identifying and understanding the complex relationships between contextual conditions and factors surrounding e-mail use that promote the development of trust and confidence within work groups and organisations in communications across traditional functional and organisational boundaries. d. Developing understanding of the relation of e-mail use to social relationships in the workplace, power relations, organisational participation and decision making. e. Developing new methods to assess and predict the impact of e-mail and practices on organisational activity. f. Disseminating examples of the best work and business practices.